FAQ

FAQ

宿泊利用・サービスについて
予約について
アクセス・周辺情報について

About accommodation and services

What are the check-in and check-out times?

Check-in is from 15:00 to 23:00, and check-out is until 10:00. As it is managed by an automated system, we do not offer early check-in or late check-out. However, you can have early check-in at 12:00 and late check-out at 12:00 if you book room only on our own official website.

Can I leave my luggage before check-in or after check-out?

Our staff cannot store luggage before check-in or after check-out, but we have coin lockers
(600 yen charge) and a wired self-service luggage storage (free) on the first floor. There are also coin lockers of various sizes at the nearest stations (Ebisucho and Shin-Imamiya), so please use them for keeping your luggage.

Are there any rules regarding lights out, curfew, etc?

There is not a rules in particular.But, please note that after 10pm is night time and please refrain from making noise or using loud music devices as this may disturb other guests and neighbors.

Can I check in even if all the guests are not present?

You can check in, but please tell us the name of the person who made the reservation.
However, please note that we will need to verify the identity of anyone who arrives late.

Do you have daily cleaning service during my stay?

No cleaning service and changing towels service every day during your stay. By reducing the amount of energy used for cleaning, we will be kind to the environment and work to reduce CO2 emissions. We hope for your cooperation in our ECO activities. (All rooms are equipped with washing machines and bathroom dryers. Please reuse towels to protect the environment.)

Is smoking allowed in the rooms?

It is not allowed to smoke (including e-cigarettes) inside the building.
All rooms are non-smoking.

What amenities and facilities are available in the rooms?

For more information, please click「FACILITIES」to confirm.

Please tell us how to check in and check out?

This is a self check-in system.
Check-in procedure is done by yourself, after you use the password key to enter your room, please fill out the registration form on the table.
*Your room number and key password will be sent to you 3 days before check-in.

Do you have service for accepting packages and send packages from your hotel to other place?

We donot have those services.
Please use local convenience store (7-11, Lawson, Family Mart), post office, or Yamato Transport.

Is there a parking lot?

This facility does not have a parking lot. There are many coin parking lots nearby, so please use them.

About the reservation

Can minors stay without parents ?

Minors can stay .But they need provide "consent form" which is submitted by their parent or guardian.

Can I cancel my reservation?

If you cancel on a date that falls within the cancellation policy, a cancellation fee will be charged.
Please check your reservation cancellation policy for details.

Please note that even in the case of bad weather such as a typhoon or heavy snow, if transportation is still operating, a cancellation fee will be charged.

Can I stay alone?

Although it is possible to use the facility alone, please note that it may not be available depending on the situation.

Who should I contact if I have any questions? Are there staff staying at building?

This is only an self-apartment-facility, no front desk, also there is no staff staying all the time.
For inquiries, please send email to us ,the address is below.
Email support hours: 9:00AM-9:00PM local time
estaynamba@gmail.com

About access and surrounding information

Please tell us access information.

Please click「ACCESS」to confirm

Are there any supermarkets or convenience stores nearby?

There are Tamate supermarket, Lawson, and Family Mart, only for walking 1-minute.

Could you tell me about tourist spots in the area?

About tourist, please click 「LOCATION」or 「ACTIVITY」to confirm.

e-stay namba Detail

e-stay namba

〒556-0003
2-9-18 Ebisu Nishi, Naniwa-ku, Osaka City, Osaka Prefecture

estaynamba@gmail.com

Check in time: 15:00-23:00

Check out time: 10:00

6 mins walk from JR Shin-Imamiya Station
5 mins walk from Daikokucho Station on the Osaka Metro Midosuji Line
3 mins walk from Ebisucho Station on the Osaka Metro Sakaisuji Line
2 mins walk from Imamiya-Ebisu Station on the Nankai Main Line

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